Covid – 19 Statement

LATEST UPDATE – 12th April 2021

OFFICE OPENING TIMES
Monday – Sunday (9am – 6pm)

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Thank you for the overwhelming support we have received from you so far, the end is in sight.
With best wishes from Lord & Lady Gerald Fitzalan Howard & the whole team at Carlton Towers.

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We are taking robust measures to ensure that the wellbeing of our guests and employees is of paramount importance during the global outbreak of Coronavirus (COVID-19).
We are closely monitoring official advice and guidelines. We are vigilant in ensuring all our staff have been fully briefed and are constantly updated on the ongoing situation.
We take great pride in always maintaining the highest standards of cleanliness and hygiene across our venue and in response to the Coronavirus, we have taken additional measures to make our cleaning protocol even more rigorous.

Please also be aware of the following:

Please use hand sanitiser on entry to the venue, before & after visiting bathrooms. They are located around the building.
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Please wear a mask while entering, exiting, and walking around the building.
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Please keep to the left in corridors
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All bathrooms are one in/one out system where possible
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Table service during your visit, please leave your table for the bathroom where possible
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Our staterooms are large with socially distanced tables
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Contactless payments where possible please
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Party organiser details are taken upon time of booking for Track & Trace purposes.
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Book Online where possible

EVENT BOOKING TERMS & CONDTIONS
We pride ourselves on a consistent and fair approach to ALL, so based on the current climate that is everchanging around Covid restrictions/isolation periods/tiers/quarantine, the following terms apply when booking:
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Any booking is only transferable, a voucher or can be gifted
A refund only applies if we have a national lockdown
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Thank you for your understanding at this difficult time. We look forward to welcoming you to Carlton towers stay safe!