Covid – 19 Statement

LATEST UPDATE – 4TH JANUARY 2021
We have now entered another National Lockdown. Therefore, we have to shut our gates until further notice by the Government.
We will make contact with all bookings in date order. Please bear with us at this difficult time.

OFFICE OPENING TIMES
Monday – Friday (9am – 5pm)

We are busy behind the scenes creating new and exciting events and experiences for everyone to enjoy. When we do reopen, we’ll be back bigger and stronger than ever!

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UPDATE – 30TH DECEMBER 2020
As you are aware of the Government Tier review that decided on Wednesday 30th December, we have now been placed into TIER 3 along with the rest of North Yorkshire as of Thursday 31st December.

COVID STATEMENT 2nd DECEMBER 2020

Following the latest government update on Thursday 26th November, we are delighted to announce Carlton Towers is located in a Tier Two COVID-19 area. We want to reassure you that we take our responsibility to compliance very seriously and are subject to the same restrictions that apply to all hospitality venues in Tier 2. Any events visible on our website www.carltontowers.co.uk/latest-events or on our social media channels, will be going ahead as planned with our ongoing abundance of caution around social distancing and cleanliness. Please be advised that during your visit, face coverings will be required until seated at your table, table service will be in progress throughout and last orders will be at 10pm with carriages at 11pm.

It is incredibly important to us and our community that when visiting Carlton Towers, you comply with all the restrictions in place of the tier where you are domiciled. In order to understand these we recommend you visit the www.gov.uk website. Unfortunately, we are unable to offer interpretations of the regulations for individuals’ circumstances and it would be wrong for us to do so. If you have booked a ticket to one of our events and find yourself unable to attend due to COVID-19 restrictions in your area, then please refer to the Event Terms & Conditions, which can be found on your booking confirmation or our website www.carltontowers.co.uk/covid-statement

We act in good faith and on the reasonable understanding that you will comply with all regulations in order to protect yourself, other guests and our staff. For our part, we are strictly adhering to the government guidelines to comply with Tier 2 rules, to provide you with a safe place to visit and provide jobs for our team.

Thank you for the overwhelming support we have received from you so far, the end is in sight.

With best wishes from Lord & Lady Gerald Fitzalan Howard & the whole team at Carlton Towers.

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We are taking robust measures to ensure that the wellbeing of our guests and employees is of paramount importance during the global outbreak of Coronavirus (COVID-19).
We are closely monitoring official advice and guidelines. We are vigilant in ensuring all our staff have been fully briefed and are constantly updated on the ongoing situation.
We take great pride in maintaining the highest standards of cleanliness and hygiene across our venue at all times and in response to the Coronavirus, we have taken additional measures to make our cleaning protocol even more rigorous.

Please also be aware of the following:

Please use hand sanitiser on entry to the venue, before & after visiting bathrooms. They are located around the building.
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Please wear a mask while entering, exiting, and walking around the building.
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Please keep to the left in corridors
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All bathrooms are one in/one out system where possible
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Table service during your visit, please leave your table for the bathroom where possible
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Our staterooms are large with socially distanced tables
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Contactless payments where possible please
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Party organiser details are taken upon time of booking for Track & Trace purposes.
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Book Online where possible

EVENT BOOKING TERMS & CONDTIONS
We pride ourselves on a consistent and fair approach to ALL, so based on the current climate that is everchanging around Covid restrictions/isolation periods/tiers/quarantine, the following terms apply when booking:
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Any booking is only transferable, a voucher or can be gifted
A refund only applies if we have a national lockdown
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Thank you for your understanding at this difficult time. We look forward to welcoming you to Carlton towers stay safe!

As of the 3rd December, Carlton Towers will be in tier 2, therefore, all our events visible online or on our social media will be going ahead as planned with all social distancing measures in place.
As a business we cannot advise individuals, so please refer to the government guidelines for your area/tier.